Q. What does the Collision damage waiver reduce my liability to ?
A. The C.D. W. reduces your liability from $2500 to $1000 . Unfortunately our insurance policy doesn’t allow to be reduced below $1000 .

Q. Are the Vehicles insured?
A. Yes , all our vehicles are insured with 'Vehicle Hire Insurace' ( beware multi national car rental companies do not have insurance. We do !!)

Q. Does the C.D.W cover me for all accidents.
A. Our Insurances does cover all accidents , including single vehicle accidents. However there are some instances you may not be coved and are liable for the cost of all repairs. Examples : Water Submersion , Over head damage , Major Under body damage or driving under the influence of drugs or alcohol. Our insurance company will deem what is/isn’t covered as per our policy

Q. Additional Drivers
A. Our rental agreement allows you to have 2 different drivers at next extra cost . Drivers must be listed on the rental agreement to be insured. Multiple drivers are allowed in accordance with our terms and conditions for business use only.

Q. I am under 21 years old. Can i drive the vehicle ?
A. Unfortunately you are unable to drive the vehicle as you are not covered by insurance

Q. I’m between 21 and 25 years old or I’m P plates . Can i drive the vehicle ?
A. Yes you can, however you will be required to take the Collision damage waiver , but your liability will remain at $2500

Q. What licence do i need to drive a mini bus ?
A. It depends on which vehicle seating capacity . 8 and 12 seat mini buses you can drive on a normal car licence. In Victoria , to drive any vehicle that seats more than 12 people including the driver , must hold a minimum of a Light Rigid endorsed driver licence .

Q. Do you provide drivers.
A. We do have drivers but generally only for day time driving jobs or for cooperate customers. Hourly rates vary depending on requirements . We don’t provide drivers for Bucks , Hens nights etc.

Q. Where are we located:
We have 4 depots in Gippsland, with delivery throughout Melbourne. All reservations are done and logistics are done at our head office in Yarram.

Q. Office hours:
A. Pakenham Pick Up times available
Mon- Sun 7.45 to 1745 ( after hours on request )
Traralgon , Sale and Yarram ( after hours on request )
Mon – Fri 7.45 to 1745
Sat - 8.00 to 1300
Sun - Pickup on request only

Q. Is there a secure spot where i can leave my vehicle at your premises whilst i have the hire vehicle?
A. We do have secure parking available for our Gippsland and Pakenham Locations only . Easy access to public transport.

Q. Can i drop the vehicle of after hours?
A. Our Gippsland and Pakenham Locations you can return the vehicle after hours.

Q. Do you deliver vehicles ?
A. We can deliver vehicles to anywhere in Melbourne for bookings more than 4 days. Small drop off fee may apply depending on location.

Q. What Fuel do the vehicles take?
A. Most of our vehicles are Diesels. Our Toyota Hilux 4x2's, Kia Carnival 8 Seaters and Toyota Hiace's are Unleaded Petrol, and we do also have a few Unleaded Toyota 12 Seater Buses in our fleet. Please check your vehicle before filling up.

Q. What is the fuel economy for the buses or trucks ?
A. 12 Seater uses approx 10 lts per 100kms 21 Seater uses approx 18 lts per 100kms 3 Tonne Furniture Truck uses approx 25 lts per 100kms

Q. How many people do the mini buses seat ?
A. 21 seater has 20 passenger seats . 21 in total when you include the driver 12 seater has 11 passenger seats . 12 in total when you include the driver.

Q. Towing Capacity of the vehicles:
A. The towing capacity for each vehicle is dependent on the Tow bar rating. None of our vehicles have electric brake systems fitted . General rule of thumb is the utes can tow 1.5 tonnes ( braked ) and the 4wd’s 2.5 tonne ( braked ).

Q. Do our vehicles have air conditioners , cd players and seat belts ?
A. All the vehicles vary on their equipment specification. All our vehicles apart from one 21 seater has Air-conditioning . Not all 21 seaters have seat belts . Cd players may or may not be fitted in the 21 seater , four wheel drives , and utes.

Q. Do our vehicles have child seat Restraints.
A. The 8 and 12 seaters have 3 child Restraints. Land Cruiser wagon has 1 child restraint. 21 seaters do not have child restraints . 2wd and 4wd Utes , Vans and , Troop Carriers , Furniture Trucks do not have child restraints.

Q. Dimensions of vehicles
A. click on http://www.turnbulls.com.au/hire/vehicles.php Then click on the vehicle picture. Will then display required information.

Q. Do our removalist 3 tonne trucks come with Ropes , Trolleys , Blankets , Hydraulic Tail Gate ?
A. All of our truck come with a hydraulic tailgate and a trolley , free of charge. You will need supply your own blankets and ropes. The truck are fitted with tie down rails. We can supply boxes of various sizes for sale.

Q. Do we need to bring back the Vehicles clean?
A. We ask all of customers to return the vehicles in a clean state , free of any bottles , rubbish etc. Common sense applies . Cleaning fees will apply if vehicle has been smoked in or has been returned in an unacceptable state. Vehicles do not have to be washed on the outside.

Q. One way rentals.
A. One way rentals can be done between any of our locations. $200 relocation fee to our Gippsland branches. $200 drop off in our Melbourne locations Other location will be dependent on location of drop off and type of vehicle.

Q. Rental Agreement and Terms, and Conditions.
A. Our Rental Agreement has been approved by Consumer Affairs Victoria with the Support of the VACC .

Q. All of our vehicles are under our non smoking policy.
A. Government regulations do not permit smoking in the mini buses. $200 fine if found smoking inside the vehicle. $100 cleaning fee applies.