Q. What does the Collision Damage Waiver (CDW) reduce my liability to?
A. Depending on your vehicle, the CDW reduces your liability to $1000. Unfortunately our Insurance Policy doesn't allow the liability to be reduced any lower than $1000.
Standard liability for Buses, Trucks and 4WDs is $5000.
For Passenger Vehicles, Vans and 4x2 Utes it is $2500.

Q. Does the CDW cover me for all accidents?
A. There are a few instances that you may not be covered. Some examples include; water submersion, over head damage, major under body damage or driving under the influence of drugs or alcohol.
Our insurance company will deem what is and isn't covered as per our policy.

Q. Are the vehicles insured?
A. Yes, all our vehicles have comprehensive insurance with ‘Vehicle Hire Insurance’.
Be aware that some multi national car rental companies do not insure their vehicles, but we do!

Q. I am under 21 years old. Can I drive the vehicle?
A. Unfortunately any person under the age of 21 is not covered by our insurance and cannot drive the vehicles.

Q. I'm over 21 but I am still on P plates. Can I drive the vehicle?

A. No, unfortunately all drivers must hold a Full Licence. No one with a Probationary Licence can drive our vehicles.

Q. Can I have additional drivers?
A. Our rental agreement allows you to have two different drivers at no extra cost. Driver must be listed on the rental agreement to be insured.
Multiple drivers are allowed in accordance with our Terms and Conditions for business use only.

Q. What licence do I need too have to drive a mini bus?
A. It all depends on vehicle seating capacity. The 8 and 12 seater mini buses only require a normal drivers licence.

In Victoria, to drive any vehicle that seats more than 12 people including the driver, you must hold at least a Light Rigid endorsed licence.

Q: What am I responsible for as a renter?
A. From the time you collect your vehicle you and your nominated driver (as per your rental agreement), are financially responsible for any loss or damage to the vehicle. This includes damage caused outside of your control including storm damage and hail.

Q. Where is Turnbulls Hire Drive located?
A. We have three depots in Gippsland. They are located in Yarram, Traralgon and Sale. We also have an office in Pakenham and delivery throughout Melbourne is also available. All reservations and logistics are done at our Head Office in Yarram.

Q. Office hours:
A. In Pakenham you can pick up the vehicle from 8am through til 530pm 7 days a week. After hours drop off is also available.
In Yarram, Traralgon, and Sale pick up is from 745am until 530pm Monday to Friday. On Saturdays pick up is from 8am until 12pm and Sundays is on request only. After hours drop off is also available at these locations.

Q. Is there a secure spot where I can leave my vehicle at your premises whilst I hire a vehicle?
A. There is secure parking at our Pakenham depot where your vehicle can be locked in our premises. Parking is also available at all other locations.

Q. Am I able to do a one-way trip between your locations?
A. Yes, however a $200 relocation fee applies.

Q. Do we deliver vehicles?
A. We deliver to customers in Melbourne and Bairnsdale for bookings of 4 days or more. Small drop off fees may also apply depending on the location.

Q. Can any of the vehicles tow? And what are their limits?
A. Most of our vehicles have towbars, including the 12 and 21 seater buses. The only vehicles that don't have towbars are the Toyota Kluger 7 Seaters, Kia Carnival 8 Seaters, Toyota Rav4's, and Furniture Trucks. The towing capacity for each vehicle is dependent on the towbar rating, and we can supply electric brake systems for a fee when asked.

Q. What type of fuel do the vehicles take?
A. Most of our vehicles are Diesel, but please check your vehicle before filling up.

Q. Do the vehicles have air conditioners and CD players?

A. All vehicles vary on equipment specifications. The majority of our vehicles do have air conditioners fitted. CD players may or may not be fitted in 21 Seaters, some Four Wheel Drives and Utes.

Q. Do the vehicles have seatbelts?
A. All vehicles are equipped with seatbelts with the exception of some Toyota 21 Seater Buses. Please specify if you do require a vehicle with seatbelts when hiring a 21 Seater.

Q. Do all the vehicles have child restraints?

A. No. There are only 6 vehicles available with child restraints. The 78 series Land Cruiser Wagon, 7, 8 and 12 Seaters each have three restraints. The Toyota Rav4 has two restraints available. The 100 series Land Cruiser Wagon and Land Cruiser Troop Carrier are fitted with just one.

All other vehicles cannot be fitted with restraints.

Q. Do the Moving/Furniture Trucks come provided with ropes, trolleys, blankets and hydraulic tailgate?
A. All of our trucks come with a hydraulic tailgate and trolley free of charge. You will need to supply your own blankets and ropes. Vehicles are also equipped with tie down rails.

Q. Can I smoke in a hire vehicle?
A. Government regulations do not permit smoking in any of the hire vehicles. A $200 fine if found smoking inside the vehicle applies. We also enforce a $100 cleaning fine.

Q. Do we need to bring back the vehicles clean?
A. We ask all customers to return the vehicles in a clean state free of any bottles and rubbish. Cleaning fees will apply if vehicle has been smoked in or has been returned in an unacceptable state. Vehicles do not have to be washed on the outside.